Skip to main contentSkip to footer
Phone : 07980765125






Privacy Policy | City Auto Locksmiths


Privacy
Policy

How we protect and manage your personal information at City Auto Locksmiths.

Effective Date: February 2026

At City Auto Locksmiths, we take your privacy seriously. This policy explains how we collect, use, and protect your data when you use our mobile locksmith services or visit our website.

1. Information We Collect

When you contact us for a quote or a service, we may collect the following information:

  • Contact Details: Name, phone number, and email address.
  • Location Data: Your home address or the roadside location where you require assistance.
  • Vehicle Information: Make, model, year, and registration number (to ensure we provide the correct key components).
  • Identification: For security reasons, we may view your ID to verify vehicle ownership.

2. How We Use Your Data

We only use your information to provide the services you requested. This includes:

  • Sending a technician to your location.
  • Providing accurate quotes and invoices.
  • Managing our 12-month product warranty.
  • Contacting you regarding your booking.

3. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or warranty reporting requirements.

4. Data Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on-site and online.

5. Sharing Your Information

We do not sell, rent, or trade your personal data with third parties. We only share information with third parties when it is essential to complete your service (e.g., processing a card payment) or if required by law (e.g., police investigations regarding vehicle theft).

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the data we hold about you.
  • Request that we correct any inaccuracies.
  • Request that we delete your data (the “right to be forgotten”).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

City Auto Locksmiths
6 Sedgemere Rd, Abbey Wood, London SE2 9SW
Phone: 07980 765 125